Except as provided in these rules, the Cooperative shall charge $60 for each trip to the member’s premises which is requested by the member or reasonably necessary under these rules or standard operating practice (e.g. trip to the member’s premises for collection of a bill, connection, reconnection, trouble report investigation, or to make disconnection).
If a trip to a member's premises is made outside of the Cooperative’s normal working hours, the member shall be charged $75.
No charge shall be made to investigate an outage or service irregularity unless caused by the member or the member/consumer’s installation or equipment.